Common Inquiries

Our 14-day free trial gives you full access to podsens.ink's features—no credit card required. You can connect up to 3 data sources (like Google Analytics, Facebook Ads, or Salesforce), build unlimited dashboards, and test all analytics capabilities. We'll send you a reminder email 2 days before your trial ends. If you decide podsens.ink isn't right for you, simply cancel before the trial period ends and you won't be charged. If you continue, your subscription automatically starts at the end of the trial period.

When you cancel your podsens.ink subscription, we retain your data for 30 days in case you want to reactivate your account. After 30 days, all your data—including dashboards, reports, and connected data sources—is permanently deleted from our servers. We never sell, rent, or share your data with third parties, and you can export your data at any time before cancellation. Full details are available in our Privacy Policy.

Absolutely—you can upgrade or downgrade your podsens.ink plan at any time from your account settings. When upgrading, we prorate the cost difference for the remaining days in your billing cycle. For example, if you upgrade from Starter ($99/month) to Professional ($299/month) halfway through the month, you'll pay approximately $100 (half of the $200 difference). When downgrading, you'll receive a prorated credit that applies to your next billing cycle. Plan changes take effect immediately, so you can start using new features (or adjust to plan limits) right away.

podsens.ink integrates with over 50 popular data sources, including Google Analytics, Facebook Ads Manager, Salesforce, HubSpot, Stripe, and many others. We also support custom API connections if you have proprietary data sources. Once connected, our platform automatically syncs your data (typically every hour, or in real-time for Enterprise plans), processes it through our analytics engine, and presents it in customizable dashboards. You can track conversion funnels, calculate cohort retention rates, measure marketing ROI, and build custom reports. All data is encrypted in transit and at rest, stored on SOC 2 Type II certified servers located in the Netherlands, and never shared with third parties.

Starter ($99/month): Designed for small teams just beginning their analytics journey. Includes up to 3 data source connections, 5 custom dashboards, standard reporting features, email support with 48-hour response time, and support for up to 5 team members. Great for startups and small businesses that need basic funnel and retention tracking.

Professional ($299/month): Built for growing companies with active marketing and product teams. Includes unlimited data sources and dashboards, advanced funnel analysis and cohort retention tracking, Power BI and Tableau integrations, priority email support (24-hour response), and support for up to 25 team members. This is our most popular plan for mid-size businesses.

Enterprise ($999/month): Tailored for large organizations with complex analytics needs. Includes everything in Professional plus custom API integrations, white-label dashboard options, 24/7 phone and chat support, a dedicated account manager, advanced security features (SSO, IP whitelisting), and compliance certifications. See our detailed pricing comparison for a full feature breakdown.

Starter: Email support available Monday through Friday, 9 AM-6 PM CET. We aim to respond within 48 hours, though most inquiries are answered within 24 hours. Our support team can help with setup questions, feature usage, and troubleshooting.

Professional: Priority email support with a 24-hour response guarantee during business hours (Mon-Fri, 9 AM-6 PM CET). You also get access to our analytics consultants who can help optimize your dashboards and answer advanced questions about funnel analysis and retention metrics.

Enterprise: 24/7 support via email, live chat, and phone. Every Enterprise customer gets a dedicated account manager who knows your setup and can provide strategic guidance. Average response time is under 4 hours, with critical issues addressed within 1 hour. Enterprise customers also get quarterly business reviews and proactive recommendations.

Yes, we offer several discount options. Annual billing saves you 17% compared to monthly payments (essentially getting 2 months free). Students enrolled in accredited programs can receive a 30% discount on any plan—just send us a copy of your student ID or enrollment verification. Non-profit organizations (501(c)(3) in the US, or equivalent internationally) qualify for a 25% discount. To claim student or non-profit discounts, contact us at [email protected] with appropriate documentation, and we'll apply the discount to your account.

Absolutely. podsens.ink gives you full control over your data. You can export any dashboard, report, or dataset in CSV, Excel, PDF, or JSON formats directly from the interface. You can also schedule automated report exports that are emailed to your team on a daily, weekly, or monthly basis. Enterprise customers get additional API access, allowing you to programmatically retrieve data for custom integrations or automated workflows. All exports include the raw data plus any calculated metrics, so you can continue analyzing in other tools if needed.